Radwan believes there is great synergy in collaboration. As such, LEM is involved in three significant collaborative efforts:


Partners in Policy GovernancePartners in Policy Governance is a collaborative effort with Eric Craymer of Growth Management Consulting. Our Global End is: a supported community of Policy Governance® users. To that end, we offer seminars for the public, user groups for Policy Governance practitioners, board retreats and orientations focused on Policy Governance sustainability and model-compliant practices.

Website: Partners in Policy Governance (

Website: Growth Management Consulting

The CAE Exam Preparation Program is a collaborative effort between the Michigan Society of Association Executives (MSAE) offering three different products, all geared to preparing association executives who are pursuing the designation of Certified Association Executive (CAE).   The products include two online courses and one classroom program, each offered twice annually.  The collaboration also published a study guide that was used by Allied Societies around the US.   It is believed that this collaboration directly prepares at least 1/3 of the candidates entering the rank of CAE. 

In addition to the collaboration with MSAE on the CAE study program, Radwan and MSAE have collaborated on projects in the country of Jordan in fulfillment of USAID grants, as well as in the creation of The Association Connection, MSAE’s webcast on-demand series. The webcasts cover 20 topics geared to association executives and support staff, suppliers to associations, and board members.

The webcasts are available at or call (517) 332-6723 for more information.


Consulting Specialty: Policy Governance®
Policy Governance® is a systems-driven approach to governing organizations.   This technology for governing at the board level  offers a comprehensive and coherent whole system perspective.   Designed by John Carver, this hands-on operating system for Boards is applicable to the corporate, public sector, and not-for-profit communities.  The model empowers Boards to bring an effective values-added role to the organization.

Policy Governance® is more than a structure. It is an integrated model of principles, philosophy, structure and process. The governing style of a Policy Governance board is best described in the following broad policy, entitled Governing Style:

"The board will govern with an emphasis on (a) outward vision rather than an internal preoccupation, (b) encouragement of diversity in viewpoints, (c) strategic leadership more than administrative detail, (d) clear distinction of board and chief executive roles, (e) collective rather than individual decisions, (f) future rather than past or present, and (g) proactivity rather than reactivity.

On any issue, the Board must insure that all divergent views are considered in making decisions, yet must resolve into a single organizational position.

Features of the Model:

  • The Board is accountable to the Owners (the group that gives the organization its legitimacy and for whom the board serves as the moral trustee). Customer accountability is the job of management. The Board, however, establishes and monitors the direction of the organization through Ends policy which determines, “what good, for which beneficiaries, at what cost to the organization.” The Board also establishes policy to define parameters for unacceptable operational performance as well as its own rules of engagement for linking with the external ownership and the internal operational organization.
  • The Board acts as the moral trustees of the entire ownership, rather than constituency representation.
  • The Board has only one employee, the CEO.
  • Policy is developed from broadest conceptual concern to smaller policies. The Board stops making policy when it can accept ANY reasonable interpretation of its words.
  • Policy is developed in four categories: Ends, Executive Limitations, Board-CEO Linkage, and Governance Process/Ownership Linkage.

The philosophical bases for the model:

  • Clear and defined accountability
  • The Board and CEO demonstrating servant-leadership
  • Empowerment of the Board and CEO to do what they do best
  • Clarity of group values where the Board seeks the range of diverse opinion within the ownership community, but resolves into a single organizational voice.

The Process of Policy Governance:

  • Policy drives EVERYTHING
  • When an issue comes before the Board, the entity first establishes:
    • Is this a shared issue? If so, then:
    • Whose issue is this?
    • What have we already said in policy relating to this issue?
    • Do we need to say more about the issue?
  • The Board monitors compliance with all policies established, including a self-assessment of its own practices that may undermine operational accountability.

Policy Governance® is the service mark of John and Miriam Carver. The authoritative website for Policy Governance® is



Partners in Policy Governance


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Short version
Susan Radwan is a 1999 graduate of the Policy Governance® Academy. She occasionally partners with consultant Eric Craymer of Growth Management Consulting, Inc. of East Lansing, Michigan, doing business as Partners in Policy Governance® (PPG). This partnership was formed to create a coordinated support system for Policy Governance practitioners.  Radwan holds a fondness for Board work and connection while Craymer has a particular affinity for the operational implementation of Policy Governance. When Radwan and Craymer combine their talents, a synergy occurs in the client’s implementation of Policy Governance.  All efforts are aligned and each entity has access to their own consultant. Visit the Partners in Policy Governance website at


Recent LEM Workshop and Conference Topics

Policy Governance® Specific Topics:

  • Introduction to Policy Governance®
  • Policy Governance® Ends and Annual Agenda Development
  • Policy Governance® Board Orientation
  • Monitoring Workshop (for Boards Using Policy Governance®)
  • Linking with Your Community of Owners
  • Cultivating Group Responsibility: The Mandate in Governing Style Policy
  • Appreciative Inquiry & Ends Development: A Method for Understanding Ownership Values

General Governance Topics:

  • Activating the Ownership Interest in a World Full of Customers
  • Dialogue: The Art of Thinking Together
  • Framing Issues for Effective Decision-Making
  • Six Thinking Hats®: Using Parallel Thinking in Policy Discussion
  • Accountable Governance
  • Skills to Govern
  • The Practice of Good Governance
  • Making Your Meetings Better: Group Dynamics and Conflict Resolution
  • Enhancing Committee/Board Effectiveness

Other Topics:

  • Raise Your Strategic IQ!
  • Executive Briefing: Systems and Strategic Thinking
  • Executive Briefing: Levels of Leadership
  • Effective Strategic Planning
  • Engaging the Commmunity
  • Focus on Stages of Development
  • Spiral Dynamics
  • Behavioral Style Complimentarity
  • Bridging the Generation Gaps
  • Socially Responsible Leadership
  • Knowledge Management

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