Radwan believes there is great synergy in collaboration. As such, LEM is involved in five significant collaborative efforts:

The CAE Exam Preparation Program is a collaborative effort between the Michigan Society of Association Executives (MSAE) and Leading Edge Mentoring. This long-standing collaboration involves the on-line delivery of a 12 week curriculum for association executives pursuing the designation of Certified Association Executive.

In addition to the collaboration with MSAE on the CAE study program, Radwan and MSAE have collaborated on projects in the country of Jordan in fulfillment of USAID grants, as well as in the creation of The Association Connection, MSAE’s webcast on-demand series. The webcasts cover 20 topics geared to association executives and support staff, suppliers to associations, and board members.

Titles include:

• The Nature of Associations
• Association Relationships
• Staff Role & Relationships
• Vendor Role & Relationship
• Board Role & Relationships
• Professional Relationships with Members
• Professional Relationships with Co-Workers
• The Board-CEO Relationship
• How Decisions Get Made
• Wearing Many Hats
• Speaking Association Lingo
• Communication Tips
• Basic Meeting Planning
• Budgeting for Meetings
• Site Selection
• Working with Speakers
• Marketing Your Event
• Trade Show Exhibiting
• Introduction to Policy Governance®

The webcasts are available at www.msae.org or call (517) 332-6723 for more information.

Radwan is involved with several collaborative efforts in the Middle East in addition to the MSAE partnership. She has partnered with Plexus Consulting Group of Washington, DC, Gold Medal Consulting of Amman, Jordan, as well as collaborating with consultant Ahmad Bashiti. Each partnership brings a new element of governance and association management focus into the region. The impact of these collaborations have advanced association professionalism in the countries of Jordan and the United Arab Emirates.

Managing Education Resource Group (MERG) is a partnership between Radwan and John Shaheen, the Executive VP of the American Institute of Paralegal Studies. MERG offers computer-mediated, faculty-facilitated education to a variety of marketing partners in the US, with particular emphasis in the property/casualty insurance agency industry and the association management profession. Related addresses: john.shaheen@americanparalegal.edu and www.mergonline.com.

In her capacity as President of the MERG Insurance Division, Radwan oversees marketing partnerships with organizations interested in offering on-line coursework to their membership. She is personally responsible for the development of the New Employee Series of courses for new insurance agency personnel. The portfolio of courses currently includes: New Employee Orientation, Delivering Quality Service to the Customer and the Employer, Personal Lines Coverage Basics, and Commercial Lines Coverage Basics.

Radwan partners with Association Management Resources (AMR) of Ann Arbor, Michigan, to provide governance services to AMR’s 11 clients, including MPTSA, MCSS, ATMAE, MPTA, and MANA. www.ucia2.com.

Partners in Policy Governance is a collaborative effort with Eric Craymer of Growth Management Consulting. Our Global End is: a supported community of Policy Governance® users. To that end, we jointly offer seminars for the public, user groups for Policy Governance practitioners, board retreats and orientations focused on Policy Governance sustainability and model-compliant practices.

Website: Partners in Policy Governance (PolicyGovernanceConsulting.com)

Website: Growth Management Consulting

 

Policy Governance® is the only comprehensive, coherent model of governance known in the world. Designed by John Carver, this hands-on operating system for Boards is applicable to the corporate, public sector, and not-for-profit communities. Focused on owner-accountability, the model empowers Boards to bring a values-added role to the organization.

Policy Governance® is more than a structure. It is an integrated model of principles, philosophy, structure and process. The governing style of a Policy Governance board is best described in the following broad policy, entitled Governing Style:

"The board will govern with an emphasis on (a) outward vision rather than an internal preoccupation, (b) encouragement of diversity in viewpoints, (c) strategic leadership more than administrative detail, (d) clear distinction of board and chief executive roles, (e) collective rather than individual decisions, (f) future rather than past or present, and (g) proactivity rather than reactivity.

On any issue, the Board must insure that all divergent views are considered in making decisions, yet must resolve into a single organizational position.

Features of the Model:

• The Board is accountable to the Owners (the group that gives the organization its legitimacy and for whom the board serves as the moral trustee). Customer accountability is the job of management. The Board, however, establishes and monitors the direction of the organization through Ends policy which determines, “what good, for which beneficiaries, at what cost to the organization.” The Board also establishes policy to define parameters for unacceptable operational performance as well as its own rules of engagement for linking with the external ownership and the internal operational organization.
• The Board acts as the moral trustees of the entire ownership, rather than constituency representation.
• The Board has only one employee, the CEO.
• Policy is developed from broadest conceptual concern to smaller policies. The Board stops making policy when it can accept ANY reasonable interpretation of its words.
• Policy is developed in four categories: Ends, Executive Limitations, Board-CEO Linkage, and Governance Process/Ownership Linkage.

The philosophical bases for the model:

• Clear and defined accountability
• The Board and CEO demonstrating servant-leadership
• Empowerment of the Board and CEO to do what they do best
• Clarity of group values where the Board seeks the range of diverse opinion within the ownership community, but resolves into a single organizational voice.

The Process of Policy Governance:

• Policy drives EVERYTHING
• When an issue comes before the Board, the entity first establishes:
  • Is this a shared issue? If so, then:
  • Whose issue is this?
  • What have we already said in policy relating to this issue?
  • Do we need to say more about the issue?
• The Board monitors compliance with all policies established, including a self-assessment of its own practices that may undermine operational accountability.

Susan Radwan is a 1999 graduate of the Policy Governance® Academy. She partners with consultant Eric Craymer of Growth Management Consulting, Inc. of East Lansing, Michigan, doing business as Partners in Policy Governance® (PPG). This partnership was formed create a coordinated support system for Policy Governance practitioners.  Radwan holds a fondness for Board work and connection while Craymer has a particular affinity for the operational implementation of Policy Governance. When Radwan and Craymer combine their talents, a synergy occurs in the client’s implementation of Policy Governance.  All efforts are aligned and each entity has access to their own consultant. Visit the Partners in Policy Governance website at www.PolicyGovernanceConsulting.com.

 

Policy Governance® is the service mark of John and Miriam Carver. The authoritative website for Policy Governance® is www.policygovernance.com.

Introduction to Policy Governance® Policy Governance® Ends and Annual Agenda Development Policy Governance® Board Orientation Activating the Ownership Interest in a World Full of Customers Linking with Your Community of Owners Cultivating Group Responsibility: The Mandate in Governing Style Policy Dialogue: The Art of Thinking Together Framing Issues for Effective Decision-Making Six Thinking Hats®: Using Parallel Thinking in Policy Discussion Appreciative Inquiry & Ends Development: A Method for Understanding Ownership Values

Focus on Stages of Development Spiral Dynamics Accountable Governance Skills to Govern The Practice of Good Governance Making Your Meetings Better: Group Dynamics and Conflict Resolution Enhancing Committee/Board Effectiveness Behavioral Style Complimentarity Bridging the Generation Gaps Monitoring Workshop (for Boards Using Policy Governance®) Socially Responsible Leadership

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